Frequently Asked Questions (FAQ)
- How do I change or update password?
- File not importing.
- Campaign not sending/approved and queueing.
- MMS not received.
- MMS size limit.
- Adding long code.
- Portal not functioning properly.
- Scheduled campaigns not sent.
- Imported Contact List not available.
- Can SMS Texts be automated based on an action in SalesForce? Like when an opportunity is closed?
- Hi, I have a user that has received and sent duplicate texts...please see the attached.
- Having issues importing contacts into a trial account.
- I do not have access to add to new contacts.
- I had a temp password sent to me to reset my account, can I change my password on here for next time I log in?
- Is there an option to set up an away message. For example, I am leaving on vacation and would like this notice to deliver if a student texts me.
- Can you send me an example CSV import?
- Can you tell me if your plans include MMS?
- How to block a number due to SPAM or profanity?
- Where can I manage notifications? I want to change the email account that gets notified when about incoming texts.
- Call Center connection issues.
- Steps for generating HAR (Network Capture)