Context
For integrating TrueDialog on HubSpot, it is required that the HubSpot User is able to opt out a Contact that no longer wants to receive SMS from a mass SMS listing.
When a Contact is opted out within HubSpot, they will be opted out within TrueDialog. The same is also true, so when a Contact is opted out within TrueDialog, they will also be opted out within HubSpot.
How To
Within HubSpot:
1. Select Contacts on the horizontal menu, and you will be taken to the list of Contacts
2. Select a Contact by clicking on their name
3. On the left hand side of the screen, click on the arrow below “SMS Opted-out”
4. Select “Yes”
5. Click on “Save”