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Opting out a Contact

  • Updated

Context

For integrating TrueDialog on HubSpot, it is required that the HubSpot User is able to opt out a Contact that no longer wants to receive SMS from a mass SMS listing.

When a Contact is opted out within HubSpot, they will be opted out within TrueDialog. The same is also true, so when a Contact is opted out within TrueDialog, they will also be opted out within HubSpot.

How To

Within HubSpot:

1. Select Contacts on the horizontal menu, and you will be taken to the list of Contacts

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2. Select a Contact by clicking on their name

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3. On the left hand side of the screen, click on the arrow below “SMS Opted-out”

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4. Select “Yes”

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5. Click on “Save”

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