SUPPORT TICKETS
To submit ticket for support, please send request to support@truedialog.com. Within request please be sure to include the following:
- Account Name/ID
- Username
- Best phone number to reach you at
- Description of issue
- Screenshots – if having issues with portal or receiving an error message
- If experiencing portal issues, please include the following as well:
- Browser
- Confirmation that browser version is up-to-date
- Confirmation that browser cache has been cleared
- If experiencing portal issues, please include the following as well:
- File attachments – if having issues uploading file(s) to the system